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Receptionist Desks Should Appear Accessible to Visitors
Just has storage areas and communications must always be accessible to administrators, administrators must be accessible to callers and visitors. Reception desks represent the front line of customer service. It is important to choose a desk system whose design allows for an appropriate level of personal interaction with staff.
Your industry type will typically determine how much interaction your customers will need with administrative staff. If you have mostly inbound calls and relatively few walk-ins, you will need to look at reception desks geared more toward supporting communications technology. If you are running a showroom such as ours, you want something that supports face-to-face interaction with customers from a comfortable, professional position.
Receptionist Desks Should Display an Appropriate Level of Decor
Receptionist desks have an uncanny ability to establish interior decor. Stylizing receptionist desks with millwork is an ideal way to establish decorative motifs than can be extended throughout your office. Cubiture ™ offers you the added benefit of an in-house work crew who can customize any receptionist work station to whatever level of decor your brand positioning requires.
Plenty of Work Surface
Reception desks should offer administrative staff plenty of work surface to efficiently multitask. Administrators and office managers multitask throughout the day and require multiple designated work areas to perform effectively. Staff who spend most of their day answering the phones must also be able to transcribe written notes of conversations and relay messages to the appropriate parties. Work areas around the phone and computer must be free of clutter so vital information will not be lost in the shuffle.
Keeping administrative staff comfortable throughout the day is paramount. Physical discomfort is very difficult for people to hide, and receptionist who is visibly uncomfortable will not be able to effectively interact with visitors to the office. Ask our team about ergonomic solutions that are featured in many of the newer lines of reception desks.
Multiple Forms of Organization
Administrative staff must stay organized in order to produce. They must be able to rapidly store and retrieve supplies and documents without while remaining focused on customer service. This is why reception desks typically have built in storage cabinets for filing, supplies, and secure personal storage. Administrative staff must be able to quickly access these areas without breaking conversations with visitors and callers. Nothing is worse than having to put a customer on hold–or ask a walk-in to stand there and wait–while you scramble furiously to retrieve paperwork from a cramped and cluttered storage area whose space limitations makes it impossible to keep anything organized.
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Many organizations who contact Cubiture are actively comparing the value of cubicles to traditional Desking Options.. Having discovered that open concept offices rarely work in the real world as well as they do in the realm of ideas, they immediately begin to explore office space plans that offer a more private environment for sales professionals and customer service representatives. Open-concept offices are great for building that feeling of teamwork that popular myth loves to promote. That is, they are great until 3 or 4 people attempt to make business phone calls all at once, and everyone’s conversation begins to bleed into the next in the background.
The stress levels that noise pollution and inevitable eavesdropping create in even the best and brightest of their employees have led many Houston area companies to quickly abandon the open office bandwagon the minute they realize that productivity and profitability have been directly impacted by the perceived lack of privacy that begins to agitate team members minds. While most organization realize that cubicles offer the most cost effective alternative to open-concept design, many companies hesitate to fully invest in cubicle design right away. Due to the many stereotypes of cubicle space popularized in movies and television, executives may assume that traditional offices with traditional doors–while more expensive–offer the best bang for their remodeling buck.
We never argue with customers about what they have already decided on investing in. We simply labor to educate personnel and operations managers in the enormous possibilities that customized cubicles can offer them. For example, the workstation depicted above is actually more of a hybrid system than a typical “cubicle” system. If you look closely, you will see a traditional U-shaped desk with built-in storage compartments housed within stylish cubicle panels that aesthetically blend with the wooden office furniture contained therein.
The open entrance allows the professional to be approachable by collaborators and management, but it also shields the individual from background noise and the nagging sense of being overheard by everyone else in the room. This has proven to be one of the most effective cubicles developed for Houston account executives who work in various industries supportive of the oil and gas industry. These sales professionals spend a great deal of time speaking with their clients over the phone and require a high level of privacy that maintains a margin of accessibility without distraction.
Cubicles like the ones shown here can be customized with panels that Level to the floor OR to the top of the desk. This versatility allows us to blend cubicle partitions with “good old fashioned desks” and compact office storage and filing systems—all at the fingertips of top revenue producers in your organization.
Get a Cubicle Designed With the Call Center Professional in Mind!
Until April 15th, Cubiture is running a special on used telemarketing / call center cubes.
We have extended our Used Call Center Cubicles sale indefinitely…Call 713-412-0900 for availability….Prices start as low as $299.00 for used, “as-is” telemarketing cubicles.
These cubicles measure 2′ deep and 4′ wide. They are ideal for call center environments because they save on space and create a focused, personal workspace for outbound auto-dial calling. Cubicles are refurbished by our warehouse crew in house and inspected by our quality insurance manager before being delivered and installed at your location.
Cubiture is a national office furniture services company headquartered in Houston that specializes in office space layout planning, office relocations, and office furniture installations. Our main product specialization is custom cubicle design and cubicle refurbishing. Our call center cubicles have been developed specifically with the outbound telemarketer, collection specialist, and appointment setter in mind. “As-is” cubicles represent the most affordable option for the expanding business. We also have competitive pricing, however, on refurbished call center cubicles that contribute a higher level aesthetic to the call center floor.
Cubiture is a certified refurbisher of Herman Miller cubicles. In addition, we also custom build refurbished cubicle systems and provide a wide range of “as-is” cubicle styles, including call center cubicles. Call centers can outfit every workspace with selections in our inventory that represent over 200 reputable office furniture manufacturers. Our office furniture line includes casegoods, seating, filing and storage options, conference tables, and custom millwork Office layout design drawings are published free of charge so you can see how different options can work for your company before you make your purchase.
Call Jerry Personally at 713-412-0900 now and get a free call center cubicle design layout drawing with no obligation.
Keep checking in with us. We will be adding new pictures, articles, and social media links to our new site. Be sure to visit our showroom when you are in the area, and call Jerry at 713-412-0900 if you have any questions about cubicles, office furniture, office storage, office installation services, and all office accessories and supplies.